This letter is long overdue. This past November was the second Windsor Home by Jeff Gilmore that I purchased. I wanted to pass along my appreciation and praise. Even though it is a "buyer's market" and many people encouraged me to purchase an existing home, I know that I made the right decision to build with Windsor Homes.
From the beginning, I was a very reluctant builder. I know that without your team, I would not have built.
Marla Lessen was enthusiastic and supportive throughout the process. Marla also has a great skill; Marla makes you feel that you are important. No matter who was walking in or what was going on, I always felt that I had Marla's attention. This is not always easy to do, but crucial as you enter the initial phase of building a new home.
Also, Dave Schory not only created a wonderful blueprint, he also was customer focused. I know he worked late to make changes in order to make deadlines. He also created a home that I love and enjoy.
Although I was a reluctant builder, I did feel confident with Windsor Homes and the level of service I knew your company would provide. This was because of my first Windsor Home purchase and Rob Wacker. Rob not only deals with buyers (with our endless questions and demands) but ensures the vendors take care of your customers. Rob has always followed up (even late on Fridays), was always fair and willing to help. Customer service "after the sale" is crucial. Rob certainly set the opportunity for the next sale. After the purchase of my second Windsor home, Rob continues to be customer focused and always willing to help.
I also appreciate the time you personally took to conduct the final walk through of my new home. You provided important information and I, again, felt like I was important. You also have been readily available this past year whenever I have a question.
In summary, I want you to know that whenever a prospective buyer asks me about my home, I always highly recommend Windsor Homes. Everyone knows building a homes involves time, details, and many decisions. Since your home is the largest long term investment you will ever make, you want to know that your builder will stand behind their product and that there is service after the sale. I want you and Jeff Gilmore to know that your customers do notice. I know these are challenging times in the new home business; however, I believe Windsor Homes by Jeff Gilmore differentiates yourself in the marketplace with both a quality home and great service during and after the sale. Thank you.