| This letter is long overdue. This past November
was the second Windsor Home by Jeff Gilmore that I purchased. I
wanted to pass along my appreciation and praise. Even though it is a
"buyer's market" and many people encouraged me to purchase an
existing home, I know that I made the right decision to build with
Windsor Homes. From the beginning, I was a
very reluctant builder. I know that without your team, I would not
have built.
Marla Lessen was enthusiastic and supportive
throughout the process. Marla also has a great skill; Marla makes
you feel that you are important. No matter who was walking in or
what was going on, I always felt that I had Marla's attention. This
is not always easy to do, but crucial as you enter the initial phase
of building a new home.
As I said, I had no vision. Steve Enright listened
to me. Steve took the elements that I liked at Eagles Nest and
incorporated them with another blueprint. Steve went above and
beyond what I expected. He suggested different ideas that really
made a difference with my home. Steve had a vision and helped this
"reluctant builder" along the process. I could not have the
beautiful home I have today without Steve's help and guidance.
Also, Nicole Derose not only created a wonderful
blueprint, she also was customer focused. I know she worked late to
make changes in order to make deadlines. She also created a home
that I love and enjoy.
Although I was a reluctant builder, I did feel
confident with Windsor Homes and the level of service I knew your
company would provide. This was because of my first Windsor Home
purchase and Rob Wacker. Rob not only deals with buyers (with our
endless questions and demands) but ensures the vendors take care of
your customers. Rob has always followed up (even late on Fridays),
was always fair and willing to help. Customer service "after the
sale" is crucial. Rob certainly set the opportunity for the next
sale. After the purchase of my second Windsor home, Rob continues to
be customer focused and always willing to help.
I also appreciate the time you personally took to
conduct the final walk through of my new home. You provided
important information and I, again, felt like I was important. You
also have been readily available this past year whenever I have a
question.
In summary, I want you to know that whenever a
prospective buyer asks me about my home, I always highly recommend
Windsor Homes. Everyone knows building a homes involves time,
details, and many decisions. Since your home is the largest long
term investment you will ever make, you want to know that your
builder will stand behind their product and that there is service
after the sale. I want you and Jeff Gilmore to know that your
customers do notice. I know these are challenging times in the new
home business; however, I believe Windsor Homes by Jeff Gilmore
differentiates yourself in the marketplace with both a quality home
and great service during and after the sale. Thank you. |